eCommerce has entered the mainstream in force, with the Global eCommerce market now standing at over $1 trillion – but how does a traditional ‘bricks and mortar’ business move into the internet space?
Built around a network of multi-user logistics sites in the US, Australasia and Europe, our global eCommerce fulfillment offering allows e-tailers and retailers to outsource their entire eCommerce-focused global fulfilment and international logistics to us.
The Omni-Channel service includes:
- Global fulfilment
- Global delivery management
- Global returns solutions
- eCommerce development and design
Our new Omni-Channel Logistics division provides a Global eCommerce solution for brand owners, retailers and e-tailers. Customer expectations are higher now than they have ever been and if a business struggles to meet these, their customers may never return. eCommerce excellence requires the whole package, from your site to your service to your delivery.
DEFINING OMNI-CHANNEL LOGISTICS
Omni-channel retailing enables you to deliver a consistent brand experience to consumers, regardless of the sales channel – so whether a customer uses mobile, web, retail or a catalogue, they will always receive a seamless service. The key is consolidation. To operate as a whole, rather than in sales channel silos, you need a consolidated supply chain strategy.
WHAT MAKES US UNIQUE?
ACF’s Omni-Channel Logistics division unites a complete shipping, logistics and distribution solution with eCommerce website design expertise and innovative business software including Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Warehouse Management Systems (WMS) and Transport Management Systems (TMS).
Our clients span from global multi-channel retailers right through to niche brands and product owners. By enlisting a dedicated logistics team, these retailers are left free to concentrate on their brand, product range, purchasing and sales whilst we integrate with their sales order management systems and deliver products from anywhere to everywhere – and back again.
THE OMNI-CHANNEL SERVICE
- Consistent customer experience – the same stylish experience across web, mobile and retail channels
- Connectivity – so all parts of your eCommerce system communicate seamlessly
- Visibility – to track inventory and availability in real-time
- Flexibility – to dynamically schedule deliveries and select shipment methods
- Delivery – direct to your customer, with integrated back-end tracking and reporting
- Seamless internal integration – so online orders and returns can be managed alongside existing retail channels
ENTERPRISE-WIDE PRODUCT AND INVENTORY DATABASE
A single integration is required with your sales order management systems for us to provide real-time warehouse management across all stock locations, making the move to online retailing not only simpler but also more affordable.
DYNAMIC SUPPLY CHAIN SOFTWARE
ACF’s Supply Chain Management facilitates Omni-Channel’s ‘buy-online/delivery to-door’ fulfilment, which is the largest sales growth opportunity for retailers, e-tailers and brands today. Our SCM also integrates upstream (to factory) purchase order and inventory in-transit control with consumer demand patterns, to prevent stock-outs and improve your full margin intake.
Contact us to discuss the ways Omni-Channel can help your business overcome the challenges and maximise the benefits of eCommerce logistics.